Privacy Policy

Effective Date: December 14, 2024

At Aluxsonali, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy is designed to transparently explain how we collect, utilize, disclose, and safeguard your data when you interact with our website (https://aluxsonali.com/), purchase our luxury furniture, or engage with our services. By accessing and using our website, you explicitly consent to the practices described within this policy. We strive to uphold the highest standards of privacy and build trust with our valued customers, recognizing that privacy is the foundation of a strong relationship.

Information We Collect:

  • Personal Identification Information: This includes data you provide directly when making a purchase, creating an account, subscribing to our newsletter, contacting customer service, or participating in any promotions or surveys. This information may include your full name, billing and shipping addresses, email address, telephone number, payment details (such as credit card details, although we utilize secure payment gateways and do not store these directly), and any other personal information you voluntarily provide to us.

  • Website Usage Data: We automatically collect certain information when you interact with our website. This includes your IP address, browser type, operating system, referring URLs, the pages you visit, the date and time of your visits, your interactions with our website’s features, and the duration of your browsing sessions. This data is collected through cookies, pixel tags, and other similar tracking technologies to help us understand how users engage with our site.

  • Purchase History: We maintain records of your past purchases, including detailed product information, purchase dates, payment history, and any special requests or preferences you have specified. This allows us to provide personalized recommendations and enhance your future shopping experiences.

  • Communications Data: We retain records of your communications with us, whether through email, phone calls, or live chat, to provide efficient customer support, promptly address any concerns, and continuously improve our service quality. These records help us ensure consistent and reliable service.

  • Marketing Preferences: We collect information about your marketing preferences, such as whether you have subscribed to our newsletter, opted in to receive promotional emails or SMS messages, or participated in marketing campaigns. This information helps us tailor our marketing communications to your specific interests and preferences.

How We Use Your Information:

  • Order Processing and Fulfillment: We use your personal information to process your orders, verify payment details, fulfill your purchase requests, arrange for the shipping and delivery of our luxury furniture, and manage any returns or exchanges. This is fundamental to our service and ensures that you receive the products you’ve ordered smoothly.

  • Account Management: If you create an account on our website, we use your information to manage and maintain your account, enabling you to view your order history, track your shipments, save your preferences, and facilitate future purchases. This feature is designed to enhance your convenience.

  • Customer Service and Support: We use your contact information to respond to your inquiries, address your concerns, resolve any issues, and provide technical support. Our goal is to provide prompt, efficient, and satisfactory customer service.

  • Personalized Marketing Communications: With your explicit consent, we may send you tailored marketing emails, newsletters, or SMS messages about new product arrivals, exclusive sales events, and special promotions. You can opt out of these communications at any time through the unsubscribe link provided in our emails or by contacting us directly.

  • Website and Service Improvement: We use browsing data to analyze website performance, improve navigation, identify areas of the site that need enhancement, and continuously optimize our services to improve the overall user experience.

  • Legal Compliance: We may disclose your personal information when legally required to comply with applicable laws, regulations, legal processes, court orders, or governmental requests. This is to ensure we remain compliant with all applicable laws.

  • Security and Fraud Prevention: We use your data to maintain the security of our website, monitor for suspicious activity, and protect against fraudulent transactions and unauthorized access to your information. This is a priority to safeguard both our business and your personal information.

How We Share Your Information:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers that assist us in essential operations such as payment processing, shipping and logistics, marketing and advertising, email management, website hosting, and data analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Legal and Regulatory Compliance: We may disclose your information to government authorities, law enforcement agencies, or courts if required by law or legal process to comply with applicable regulations, court orders, or other legal requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. This is to ensure continuity of service and consistent data protection.

Data Security:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure server hosting, firewalls, access controls, and regular security audits.

  • We regularly review and update our security practices to ensure the ongoing protection of your information and to maintain compliance with all relevant security standards. We are committed to continually improving our security infrastructure.

Your Rights:

  • Access: You have the right to request access to the personal information we hold about you, enabling you to review the accuracy and completeness of your data.

  • Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you, ensuring your personal data is up to date and correct.

  • Deletion: You have the right to request the deletion of your personal data, subject to certain legal requirements and limitations. This empowers you to manage your personal data.

  • Opt-Out: You have the right to opt out of receiving marketing communications from us at any time, allowing you control over the types of communications you receive from us.

  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer your data to another service provider.

Children’s Privacy:

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child, we will take immediate steps to delete it and prevent any further collection of their data.

Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post any updates on our website, and we encourage you to review this policy regularly to stay informed about our current practices.

Contact Information:

If you have any questions about this Privacy Policy or our practices, or if you wish to exercise your rights, please contact us at:

Address: 10 Miles St, Union City, PA

Phone: (814) 438-7427

Email: info@aluxsonali.com

Website: https://aluxsonali.com/