Refund and Return Policy

Effective Date: December 14, 2024

At Aluxsonali, your satisfaction is our utmost priority. We are committed to providing a seamless and enjoyable shopping experience with our luxury furniture. This detailed Refund and Return Policy explains our process for handling returns and refunds, ensuring transparency and clarity for all our valued customers. We are here to assist you if you are not entirely satisfied with your purchase. This policy is designed to be fair, transparent, and easy for you to understand.

Eligibility for Returns:

• Timeframe: You have 30 calendar days from the date of delivery to initiate a return for a refund or exchange. Returns requested after this timeframe may not be accepted. Please be sure to initiate your return within this window to ensure a smooth process.

• Condition of Items: To be eligible for return, items must be in their original, unused condition, free from any signs of wear, damage, or alteration. All original packaging, tags, manuals, and accessories must be included and in their original state. Items not meeting these criteria will not be accepted and may be returned to the customer at their expense. We maintain high standards for the condition of our products.

• Proof of Purchase: A valid proof of purchase, such as your order number, receipt, or confirmation email, is required to process your return efficiently and accurately. Please have your proof of purchase ready when you contact us about a return.

• Exceptions: Certain items may not be eligible for return, including custom-made furniture, items sold “as-is,” final sale merchandise, opened or unsealed products that are not suitable for resale, and items damaged due to misuse. These exceptions are in place to ensure product integrity and maintain our high standards.

How to Initiate a Return:

1. Contact Customer Service: To begin the return process, please contact our customer service team at info@aluxsonali.com or (814) 438-7427. Provide your order number, the details of the item you wish to return, and the reason for the return. Our dedicated team is here to assist you and answer any questions you may have.

2. Return Authorization: Once your request has been reviewed, and if your return is eligible, our customer service team will provide you with a return authorization and detailed instructions on how to package and ship the item back to us. This authorization is essential for the smooth processing of your return.

3. Packaging and Shipping: Securely package the item to prevent damage during transit, using the original packaging wherever possible. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure the safe delivery of your return.

4. Inspection and Processing: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets all conditions outlined in this policy. If the return is approved, we will process your refund or exchange as promptly as possible. Items that do not meet the eligibility criteria will be returned to the customer at their expense.

Refund Options:

• Original Payment Method: Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your financial institution’s processing times.

• Store Credit: In certain circumstances, we may offer store credit as an alternative to a refund. This store credit can be used towards future purchases and can be discussed with our customer service team. We are flexible and willing to discuss the option that works best for you.

• Refund Amount: The refund will include the purchase price of the returned item, excluding any original shipping costs. The original shipping costs are non-refundable unless the return is due to our error.

Exchanges:

• If you wish to exchange an item for a different one, please indicate this to our customer service team when initiating your return. Exchanges are subject to product availability. The replacement item will be shipped once the returned item is received, inspected, and approved.

• If the replacement item is of a lower value, the difference will be refunded. If the replacement item is of a higher value, you will be required to pay the additional cost. This ensures the exchange process is fair and transparent.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately, within 48 hours of receipt. Provide photographic evidence of the damage or defect along with your order number and details. Timely reporting is essential for us to address the issue promptly.

• We will arrange for a replacement to be shipped to you at no additional cost, or issue a full refund if a replacement is not possible or preferred. Our commitment is to resolve such situations quickly and fairly.

• We may request that you return the damaged or defective item in its original packaging and will provide you with a prepaid return shipping label. This helps us investigate the issue and prevent future occurrences.

Non-Refundable Items:

• Custom-made or personalized furniture is generally non-refundable unless the item is damaged or defective upon arrival. Because these items are made to order, they are generally not returnable.

• Items sold “as-is” or on clearance are non-refundable. These items are sold at reduced prices and are therefore non-returnable.

• Shipping fees are non-refundable unless the return is due to our error. Original shipping fees are only refundable in cases where the return was a result of a mistake on our part.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, except in the case of damaged, defective, or incorrect items shipped due to our error. In such cases, Aluxsonali will cover the return shipping costs. We aim to be fair and will cover shipping costs if the error was ours.

Contact Information:

If you have any questions about our Refund and Return Policy or the status of your return, please contact us:

Address: 10 Miles St, Union City, PA

Phone: (814) 438-7427

Email: info@aluxsonali.com

Website: https://aluxsonali.com/

 

 Refund and Return Policy

Effective Date: December 14, 2024

At Aluxsonali, your satisfaction is our utmost priority. We are committed to providing a seamless and enjoyable shopping experience with our luxury furniture. This detailed Refund and Return Policy explains our process for handling returns and refunds, ensuring transparency and clarity for all our valued customers. We are here to assist you if you are not entirely satisfied with your purchase. This policy is designed to be fair, transparent, and easy for you to understand.

Eligibility for Returns:

• Timeframe: You have 30 calendar days from the date of delivery to initiate a return for a refund or exchange. Returns requested after this timeframe may not be accepted. Please be sure to initiate your return within this window to ensure a smooth process.

• Condition of Items: To be eligible for return, items must be in their original, unused condition, free from any signs of wear, damage, or alteration. All original packaging, tags, manuals, and accessories must be included and in their original state. Items not meeting these criteria will not be accepted and may be returned to the customer at their expense. We maintain high standards for the condition of our products.

• Proof of Purchase: A valid proof of purchase, such as your order number, receipt, or confirmation email, is required to process your return efficiently and accurately. Please have your proof of purchase ready when you contact us about a return.

• Exceptions: Certain items may not be eligible for return, including custom-made furniture, items sold “as-is,” final sale merchandise, opened or unsealed products that are not suitable for resale, and items damaged due to misuse. These exceptions are in place to ensure product integrity and maintain our high standards.

How to Initiate a Return:

1. Contact Customer Service: To begin the return process, please contact our customer service team at info@aluxsonali.com or (814) 438-7427. Provide your order number, the details of the item you wish to return, and the reason for the return. Our dedicated team is here to assist you and answer any questions you may have.

2. Return Authorization: Once your request has been reviewed, and if your return is eligible, our customer service team will provide you with a return authorization and detailed instructions on how to package and ship the item back to us. This authorization is essential for the smooth processing of your return.

3. Packaging and Shipping: Securely package the item to prevent damage during transit, using the original packaging wherever possible. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method to ensure the safe delivery of your return.

4. Inspection and Processing: Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets all conditions outlined in this policy. If the return is approved, we will process your refund or exchange as promptly as possible. Items that do not meet the eligibility criteria will be returned to the customer at their expense.

Refund Options:

• Original Payment Method: Refunds will be processed to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your financial institution’s processing times.

• Store Credit: In certain circumstances, we may offer store credit as an alternative to a refund. This store credit can be used towards future purchases and can be discussed with our customer service team. We are flexible and willing to discuss the option that works best for you.

• Refund Amount: The refund will include the purchase price of the returned item, excluding any original shipping costs. The original shipping costs are non-refundable unless the return is due to our error.

Exchanges:

• If you wish to exchange an item for a different one, please indicate this to our customer service team when initiating your return. Exchanges are subject to product availability. The replacement item will be shipped once the returned item is received, inspected, and approved.

• If the replacement item is of a lower value, the difference will be refunded. If the replacement item is of a higher value, you will be required to pay the additional cost. This ensures the exchange process is fair and transparent.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately, within 48 hours of receipt. Provide photographic evidence of the damage or defect along with your order number and details. Timely reporting is essential for us to address the issue promptly.

• We will arrange for a replacement to be shipped to you at no additional cost, or issue a full refund if a replacement is not possible or preferred. Our commitment is to resolve such situations quickly and fairly.

• We may request that you return the damaged or defective item in its original packaging and will provide you with a prepaid return shipping label. This helps us investigate the issue and prevent future occurrences.

Non-Refundable Items:

• Custom-made or personalized furniture is generally non-refundable unless the item is damaged or defective upon arrival. Because these items are made to order, they are generally not returnable.

• Items sold “as-is” or on clearance are non-refundable. These items are sold at reduced prices and are therefore non-returnable.

• Shipping fees are non-refundable unless the return is due to our error. Original shipping fees are only refundable in cases where the return was a result of a mistake on our part.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, except in the case of damaged, defective, or incorrect items shipped due to our error. In such cases, Aluxsonali will cover the return shipping costs. We aim to be fair and will cover shipping costs if the error was ours.

Contact Information:

If you have any questions about our Refund and Return Policy or the status of your return, please contact us:

Address: 10 Miles St, Union City, PA

Phone: (814) 438-7427

Email: info@aluxsonali.com

Website: https://aluxsonali.com/